Disputes Procedure
If an Applicant believes information disclosed about them is inaccurate, they should contact their Registered Body (RB), in the case of a Standard or Enhanced Disclosure Certificate, and ask them to raise a dispute with us in writing.
If the dispute involves information on a Basic Disclosure Certificate, Applicants can write directly to AccessNI with their concerns.
Any dispute must be made in writing to AccessNI and should include as much information about the discrepancy as possible.
It is very important that the dispute letter quotes the Certificate reference number along with the full name, address and postcode of the Applicant.
Applicants have a three month time limit (90 days), from the date of issue of a certificate, in which to raise a dispute.
Disputes need to be resolved prior to reaching a recruitment decision.
If it should prove impossible to resolve matters by other means, the AccessNI disputes procedures will apply.
Where an error can be attributed to AccessNI, it will be corrected and a replacement Disclosure Certificate issued free of charge to both the Applicant and, where appropriate, the Registered Body (RB).
If the dispute is traced to an error by either the RB or Applicant (eg a misspelt name) AccessNI will require a fresh Disclosure Application, the usual fee will apply. It is therefore very important that you ensure the information provided to AccessNI is accurate and legible.
If a record is confirmed, the dispute is with the organisation which created the record. AccessNI will pass the dispute to the organisation in question and will advise when this has happened.
In some cases, police forces may require fingerprints to resolve a dispute.
