Complaints
We consider a Complaint to be someone expressing, in writing, their dis-satisfaction with any part of our service. Complaints raised on the telephone will not be formally recorded and will not count towards performance against our Service Standard, ie 90% of Complaints resolved in 2 weeks. If you have a Complaint you should contact us at any of the following letter, fax or email, and we will do our best to resolve this to your satisfaction
If the complaint is about information which appears on your Disclosure Certificate, the section on Disputes may be more relevant.
